Ordering

By placing an order with T4S, you agree to be bound by our Terms and Conditions. We advise you to keep a copy of these Terms and Conditions, as well as your order details, for your future reference.

When you submit your order, you are offering to purchase products from us at the prices indicated on the website. The contract between us is not formed until we have acknowledged acceptance of your order, or we dispatch the products to you, whichever is the earlier.

If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are dispatched.

Shipping & Delivery

Next Day Delivery on Bank Holidays is not guaranteed and may take longer than usual. Please allow up to 2 days for any deliveries of main products on Bank Holidays.

Delivery is free to all UK addresses for orders that contain a Hub.

All other orders for antennas and accessories, will incur a £3.99 delivery charge.

Our courier partners will attempt Next Working Day delivery for all orders; however, this is not a guaranteed service.

Products will be delivered to the delivery address specified by you when making your order.

Next Day delivery is not available to Northern Ireland, UK islands and highlands due to longer carriage times to those areas. This applies to the following postcode areas:

The Channel Islands: JE1, JE2, JE3, JE4, JE5, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10.

Scilly Islands: TR21, TR22, TR23, TR24, TR25

Isle of Man: IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99.

Scottish Highlands and Islands: AB31-35, AB36- 38, AB41-54, AB55-AB56, FK17-21, HS 1-9, IV1-IV63, KA27-28, KW 0-17, PA 20-78, PH 15-99, ZE (all).

If you wish to have products delivered outside the UK, please contact our Customer Support team by emailing [email protected] before placing an order. You will be advised the estimated delivery charge and lead time for your order before purchase.

For deliveries outside the UK, please be aware that the customer is responsible for any customs, tax or duty charges that may be required.

Payment & Pricing

The prices indicated on the website include VAT, unless otherwise stated. Payment must be made in British pounds. You can pay for products using most major credit and debit cards.

It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying products if the details you submit when making your order are incorrect or incomplete. No payment will be deemed to have been made until we have cleared funds, and we will not dispatch the products until we receive payment in full.

The prices on the website are checked regularly to seek to ensure they are accurate and up to date. However, if we find they have changed when we receive your order, we will contact you and ask if you wish to proceed.

30-day money back guarantee

All products ordered from www.t4s.com are covered by a 30-day money back guarantee. If you change your mind within the 30 days, we ask that you contact us to arrange the return or exchange of the product(s). However, we do ask that you cover the cost of the return. Please use the original packaging to return your product, and if this is no longer available, please source equivalent packaging. This ensures the item is not damaged in transit when being returned to us. Our 30-day money back guarantee does not affect your statutory rights.

Returns Policy

If you have received damaged or defective products, we apologise in advance and ask you to please call us on 020 3409 3166 and ask for customer services.

Standard no-fault returns

  • Goods can only be returned up to 14 working days starting the day after delivery.
  • Products are returned at your own cost, unused and undamaged in their original packaging.
  • The goods remain your responsibility until the goods have been received on Kite Packaging’s premises.
  • For returns to be processed and refunded, you need to complete a ‘contact us form’ putting ‘returns’ as the subject.
  • Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
  • Refunds don’t include delivery charges.
  • T4S will endeavour to process all returns within 3 working days of receipt of the return.

Terms and Conditions

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Registered Company Information

Track4Services Ltd is registered in England & Wales with Company Number: 7595509. Registered Office: Fifth Floor, Clareville House 26-27 Oxendon Street, St. James’s, London, England, SW1Y 4EL.